Shipping and Delivery Policy

Thank you for choosing ParisChapel.com for your diamond engagement ring purchase. We strive to provide a seamless and satisfying shopping experience. Below, you will find details about our shipping methods, delivery times, shipping costs, and international shipping policies.

Shipping Methods:

  1. We offer reliable shipping options to ensure your engagement ring reaches you safely and securely.
  2. Our standard shipping methods include Registered Mail, EMS (Express Mail Service).
  3. For expedited shipping, we also offer DHL, FedEx and UPS at an additional cost.

Delivery Times:

  1. The delivery times vary based on the shipping method chosen and your location.
  2. For standard shipping, delivery within 14 days is typical for domestic orders.
  3. Expedited shipping may take 14 days for domestic orders, depending on your location.
  4. International delivery times vary and depend on the destination country’s customs processes.

Shipping Costs:

  1. Shipping costs are calculated based on several factors, including the shipping method selected, the destination address, and the weight of the package.
  2. During the checkout process, the shipping costs will be displayed, allowing you to review the charges before confirming your order.

International Shipping:

  1. We offer international shipping to select countries. However, please note that international orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product or shipping costs.
  2. Customs regulations and import duties vary by country, and we recommend checking with your local customs office for applicable fees and regulations.
  3. International delivery times may vary based on the destination country’s customs processes and shipping method selected.

Order Tracking:

  1. Once your engagement ring is shipped, we will provide you with a tracking number via email.
  2. You can use this tracking number to monitor the status of your shipment on the carrier’s website.

Delivery Address:

  1. Please ensure that the delivery address provided during checkout is accurate and complete to avoid delays or delivery issues.
  2. We are not responsible for any delays or non-delivery resulting from an incorrect or incomplete address provided by the customer.

Shipping Restrictions:

  1. At times, there may be shipping restrictions for certain locations due to legal or logistical reasons.
  2. If we are unable to ship to your location, we will inform you during the checkout process.

Shipping Insurance:

  1. We provide shipping insurance for all engagement ring orders to protect against loss or damage during transit.
  2. If your engagement ring is damaged upon delivery, please contact our customer support team immediately to initiate a claim.

Order Processing Time:

  1. We strive to process and ship orders promptly.
  2. Order processing time typically takes 15 business days, excluding weekends and holidays.

Contact Information:

If you have any questions or need further assistance regarding our shipping and delivery policies, please contact our customer support team at:

customersupport@parischapel.com

Policy Updates:

We may update this Shipping and Delivery Policy from time to time. Please check this page periodically for any changes. By continuing to use our website, you agree to be bound by the updated policy.

This Shipping and Delivery Policy was last updated on July 25, 2023.