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Frequently Asked Questions (FAQ)
- What is the quality of the diamonds you offer? We take pride in offering only the finest quality diamonds. Each diamond in our collection is carefully selected and graded by gemologists to ensure it meets the highest industry standards.
- Do you offer certification for your diamonds? Yes, all our diamonds come with a certificate from reputable gemological laboratories. These certificates provide detailed information about the diamond’s cut, clarity, color, carat weight, and other essential characteristics.
- What types of diamond jewellery do you sell? We offer a wide range of diamond jewellery, including engagement rings, wedding bands, necklaces, earrings, bracelets, and more. Our collection features various styles, designs, and metal options to suit every taste and occasion.
- Do you provide customization services for diamond jewellery? Absolutely! We understand that customers may have specific preferences or unique design ideas. We offer customization services to help you create a one-of-a-kind piece that perfectly reflects your style and personality.
- What payment methods do you accept? We accept all major credit cards, debit cards, and PayPal for secure and convenient online transactions. Additionally, we may offer other payment options, depending on your location and order value.
- Is my personal and payment information secure on your website? Yes, we take the security of our customers’ information very seriously. Our website uses industry-standard encryption protocols to safeguard your data during transmission. We do not store any sensitive payment information on our servers.
- What is your shipping policy? We offer free and insured shipping on all orders within our delivery area. Shipping times may vary based on your location and the specific product. Once your order is confirmed, we will provide you with a tracking number to monitor the shipment’s progress.
- Do you offer international shipping? Yes, we do offer international shipping to several countries. However, shipping fees and delivery times may vary depending on the destination. Please check our shipping information page for more details.
- What is your return and exchange policy? We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your diamond jewellery, you can return it within a specified timeframe for a full refund or exchange. Please refer to our return policy for detailed instructions.
- Do you provide warranties on your diamond products? Yes, we offer warranties on our diamond jewellery against manufacturing defects. The terms and duration of the warranty may differ based on the product. Please refer to the warranty information provided with your purchase.
- Can I get my diamond jewellery resized? In most cases, yes. We offer resizing services for rings to ensure they fit you perfectly. However, resizing options may be limited for certain designs or intricate pieces. Please contact our customer support team for assistance.
- How can I contact your customer support? You can reach our customer support team through email, phone, or live chat. Our representatives are available during business hours to assist you with any inquiries, concerns, or assistance you may need.
- Do you offer any discounts or promotions? Yes, we often have special promotions and discounts on select items. Additionally, we may offer exclusive deals to our newsletter subscribers or during festive seasons. Stay updated by subscribing to our newsletter or following us on social media.
- Can I see the diamond jewellery in person before making a purchase? While we operate as an online shop, we understand the importance of seeing the jewellery up close. If you’re unsure about a purchase, we can arrange virtual consultations or send high-quality images and videos of the products to help you make an informed decision.
- What if I have a specific budget in mind for my purchase? We offer a filtering option on our website that allows you to search for products based on your desired budget range. This way, you can easily find diamond jewellery that fits within your preferred price range.
If you have any other questions or concerns not covered in this FAQ, feel free to reach out to our customer support team. We are here to assist you and make your diamond jewellery shopping experience delightful!